Matchprint Print Photography Sales & Returns Policy
By placing an order through our website, you can confirm that you are legally eligible of entering into binding contracts and that you are at least 18 years old.
Postage and packaging will be charged at checkout.
Please note that print only purchases of image sizes 12×10 ins and above, will be dispatched in protective cardboard tubes. All smaller print sizes will be sent in board-backed envelopes.
Print only orders will normally be dispatched within 4-5 working days, and orders including frames and mounts within 8-10 days. However, during particularly busy periods, please allow extra time for delivery.
If you have not received your order within 14 days of order, please contact us either via email or by telephone.
At this time, our website is only intended for use by people resident in the UK, and we are unable to despatch orders to international addresses.
All prices are subject to alteration without notice and the price payable shall be the price ruling at the date of the order being placed on the website.
Please note that orders being paid for via direct bank transfer can not be processed until full payment has been received.
All goods are sold on a firm sale basis, i.e. we will not take back any goods not required or sold by the customer, unless otherwise agreed.
If you are unhappy with any print purchased, please contact us via email or phone within 3 days of receipt to arrange for the return and replacement of the print.
Orders may be cancelled as long as notification is received before prints are dispatched.
In no circumstances should goods be returned to us without our prior written consent.
Image and Frame Information
All prints are professionally printed in high quality gloss or lustre finishes and come with a white border to allow precise framing and mounting.
If print only orders are required without the framing border and cut to the exact size of the image, please state in the order notes window. This can be found below the billing details form in the checkout.
All prints will be fitted into ordered frames to allow you to receive a complete product.
All frames are made from sustainably sourced pine and come in a variety of stylish moulded finishes and colours.
Please remember when ordering a frame, that the dimensions refer to the glass size and not the overall frame size.
Frames come ready to hang but can also stand in either portrait or landscape. Frame sizes of 16×12 inches and above, are to hang only.
All frames come with an MDF backing board and are fitted with 2mm glass. If impact resistant, high clarity plastic safety glass is required, please state in the order notes window, found below the billing details form. Frames of 20×16 inches and larger however, are only fitted with high clarity plastic safety glass.
All frames are supplied complete with 1.4mm white core mount board, which is available in a variety of colours. All mount boards supplied are made from 100% acid free material.
If you would like further information relating to any of our products, please contact us via e-mail or telephone, where we will be happy to answer any queries.